JourneyCarry Return and Refund Policy

At JourneyCarry, your satisfaction is our top priority. If for any reason you’re not fully happy with your purchase, you may be eligible for a return and refund under the following conditions:

Eligibility for Returns & Refunds

You must notify us within 14 calendar days of receiving your order if you wish to return an item.

Once you’ve notified us, you have an additional 14 days to send the item back.

This policy applies to standard stock items only. Customized or specially ordered items are non-returnable.

How to Request a Return

To start the return process, please fill out our Return Request Form available on our website.

Returns must be sent to our designated return center—returns sent to our main office will not be accepted.

Once your return request is received, we’ll contact you to coordinate return shipping or collection.

Return shipping costs are the responsibility of the customer.

In some cases, you may be asked to arrange return shipping yourself if it offers a more cost-effective solution.

Items must be returned in original, unused condition with all packaging intact to qualify for a full refund.

Original delivery charges will be deducted from the total refund amount.

Processing Your Refund

After receiving your return, we will inspect it to ensure all return conditions are met.

Refunds are processed promptly, but may take up to 14 days to complete.

If you paid via credit or debit card, please allow an extra 3–5 business days for the refund to reflect on your account.

For further assistance, feel free to contact our customer support team. We’re here to help and appreciate your trust in JourneyCarry.